The building blocks of experience

TLDR

Design activity has recently embraced user experience design, yet designers must demystify how products achieve specific user experience goals. The paper proposes an initial framework for understanding experience in user‑product interactions. The authors present a system for discussing experience, examining its influencing factors and qualities, and provide a tool to identify the types of experiences products evoke.

Abstract

Design activity has recently attempted to embrace designing the user experience. Designers need to demystify how we design for user experience and how the products we design achieve specific user experience goals. This paper proposes an initial framework for understanding experience as it relates to user-product interactions. We propose a system for talking about experience, and look at what influences experience and qualities of experience. The framework is presented as a tool to understand what kinds of experiences products evoke.