Relational benefits and manufacturer satisfaction: an empirical study of logistics service in supply chain

Abstract

Using data collected from US manufacturing firms, this research evaluates logistics service from the eyes of manufacturers. The study leads to a close look at how manufacturers view third party logistics services to provide important strategic and operational values to manufacturers. The results indicate that the building of a long-term relationship is mediated by trust and commitment from manufacturers. When manufacturers believe that the logistics service provider is honest and passionate, and care about their business, they will make a commitment toward a long-term business relationship.