A model of consumer acceptance of mobile payment

Lei da Chen

International Journal of Mobile Communications · 2007 · 523 citations · 39 references

Concepts

TL;DR

Mobile payment (m‑payment), a growing area of mobile commerce, involves making payments using mobile devices. Understanding the determinants of consumer acceptance of m‑payment will provide important theoretical contributions and enable the development of more effective m‑payment devices and systems. By expanding the Technology Acceptance Model (TAM) and the Innovation Diffusion Theory (IDT), this study proposes a research model that examines the factors determining consumer acceptance of m‑payment. Survey data from 299 potential m‑payment users significantly supported the proposed model, and the study offers implications for practice and suggestions for future research.

Abstract

One promising area of mobile commerce (m-commerce) that is receiving growing attention globally is mobile payment (m-payment). m-payment refers to making payments using mobile devices. Understanding the determinants of consumer acceptance of m-payment will provide important theoretical contributions to the field and lead to the development of more effective m-payment devices and systems. By expanding the Technology Acceptance Model (TAM) and the Innovation Diffusion Theory (IDT), this study proposes a research model that examines the factors which determine consumer acceptance of m-payment. Significant support for the model was found in the data collected from a survey of 299 potential m-payment users. Implications for practice and suggestions for future research are provided.

References

39