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When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory

Job SatisfactionCustomer SatisfactionService ResearchService StudyHotel Service ProvidersManagementBusinessService EnvironmentHospitalityAffective Event TheorySocial SciencesTourismEmotionOrganizational BehaviorPsychologyService MaskHospitality Management