Concepedia
The Journal of Academic Librarianship · 1996 · 26 citations · 8 references
ReliabilityCustomer SatisfactionTotal Quality ManagementQuality AssuranceEngineeringReference DataBusiness IntelligenceQuality Reference ServiceManagementQuality EvaluationMarketing
8
Development and Testing of a Reference Transaction Assessment Instrument
Marjorie E. Murfin, Gary M. Gugelchuk · College & Research Libraries · 1987 · 54 citations · Full text
Improving Reference Performance: Results of a Statewide Survey.
Ralph Gers, Lillie J. Seward · Library journal · 1985 · 54 citations
French, Bibliometrics, Research Evaluation +16
The Effectiveness of an Information Desk Staffed by Graduate Students and Nonprofessionals
Beth S. Woodard · College & Research Libraries · 1989 · 26 citations · Full text
Reference service effec tiveness
Jo Bell Whitlatch · San José State University ScholarWorks (San Jose State University) · 1990 · 21 citations · Full text
Rethinking reference in academic libraries
Christy Zlatos · The Journal of Academic Librarianship · 1994 · 21 citations
Citation Analysis, Library Science, Reference Data +1