Concepedia

John C. Stalker

JC

1

Publications

26

Citations

1

H-Index

1996

Active since

Affiliations

State Library of Ohio(Current)

John C. Stalker is an author at State Library of Ohio specializing in business intelligence, total quality management, and customer satisfaction.

Top concepts

MarketingManagementEngineeringReliabilityQuality AssuranceBusiness IntelligenceCustomer SatisfactionTotal Quality Management

Publications per year

1996–1996

1

Publications

1

Quality reference service: A preliminary case study

John C. Stalker, Marjorie E. Murfin · The Journal of Academic Librarianship · 1996 · 26 citations

Reliability, Customer Satisfaction, Total Quality Management +8

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