European Journal of Operational Research · 2012 · 209 citations · 45 references
Health ProfessionsEmergency Medical ServicesEmergency MedicineEmergencyEmergency ManagementPatient SafetyAmbulance OperationsEmergency CareEmergency Care SystemsEvacuation SimulationPatient Experience ManagementEmergency Medicine SimulationHealthcare Simulation ModelingMedical SimulationPatient Experience EvaluationSimulation-based Communication TrainingSimulation-based Quality ImprovementVirtual Patient Simulation
45
The balanced scorecard : measures that drive performance
R. S. Caplan · Harvard business review · 1992 · 12.2K citations
Management, Performance Management, Strategic Management +14