Managing Service Quality · 1995 · 15 citations · 0 references
ManagementQuality ManagementQuality AssuranceQuality ImprovementTotal Quality ManagementOrganizational Quality CultureQuality Control In ManufacturingQuality LeadershipQuality Management SystemsQuality StrategyService QualityManufacturingManufacturing Quality CultureQuality Assurance CultureQuality Improvement CultureQuality Performance ManagementService Quality CultureService Quality ManagementSuccess Rate Analysis
The notion that quality takes time is not new, but a survey by The Conference Board found that companies need at least three to four years for TQM to be accepted by employees, and eight to ten years for it to be fully implemented. Examines the success rate of TQM in both the manufacturing and service industries.