Omega · 2014 · 98 citations · 68 references
ProductivityCustomer SatisfactionTourism ManagementTourism PerformanceDestination MarketingTwo-stage Dea ModelHospitality MarketingManagementBusinessHospitalityHospitality PricingService EffectivenessTourismMarketingHospitality Management
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Measuring the efficiency of decision making units
A. Charnes, W. W. Cooper, Edwardo L. Rhodes · European Journal of Operational Research · 1978 · 28.3K citations · Full text