Service Effectiveness Evaluation
Service Effectiveness Evaluation is a systematic assessment method that determines the extent to which a service achieves its intended outcomes and objectives, distinguishing itself from other service evaluation approaches by focusing specifically on outcome attainment rather than process efficiency or user satisfaction.
246
Publications
8.3K
Citations
932
Authors
393
Institutions
Publications per year
2017–2026
79
Parents
246
Guili Zhang, Nancy Zeller, Robin Griffith et al. · Journal of higher education outreach & engagement/Journal of higher education outreach and engagement. · 2011 · 221 citations · Full text
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University of North Carolina at Chapel Hill, United States
2 publications · 36 citations
2
h-index
1–5 of 932
393
King's College London
London, United Kingdom
10 h-index
29 publications
1.3K citations
University College London
London, United Kingdom
9 h-index
33 publications
609 citations

University of Liverpool
Liverpool, United Kingdom
7 h-index
25 publications
617 citations
University of Sheffield
Sheffield, United Kingdom
6 h-index
14 publications
447 citations
University of Southampton
Southampton, United Kingdom
6 h-index
9 publications
216 citations
Cardiff University
Cardiff, United Kingdom
5 h-index
9 publications
1.1K citations
University of Ulster
Coleraine, United Kingdom
4 h-index
5 publications
156 citations
University of Oxford
Oxford, United Kingdom
4 h-index
9 publications
194 citations
1–8 of 393
Repository · 7 publications · 195 citations
7
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4 publications · 107 citations
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JSSR · 4 publications · 118 citations
4
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3 publications · 88 citations
3
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3 publications · 89 citations
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