Outcome Measurements of an Integrated Employee Assistance and Work-Life Program

Abstract

This research study describes an innovative method for evaluating outcome measurements of an Employee Assistance and Work-Life program. Method: This research is unique due to the fact that “true” service outcomes, as defined by the employees who utilized services, were collected within a brief time period (3 to 6 months) after services were provided. The data for the study were collected through the telephonic interviews with employees covered by a major provider of EAP and Work-Life services. Results: Findings indicate that after services, stress levels decreased, attendance improved, work performance improved, and relationships with supervisors and coworkers improved. Additionally, significant correlations were found between various reported personal and work-related problems. Conclusion: This research represents the first empirical study of its kind in the Employee Assistance and Work-Life fields and provides a better understanding of how effective services are in helping employees resolve both personal and work-related problems.