Construction and Validation of a Conflict Communication Scale¹

Abstract

A series of studies was conducted in order to construct and validate a measure of interpersonal conflict communication style, the Conflict Communication Scale (CCS). CCS items were designed to reflect variability in approach to conflict situations and to gather information relevant to conflict‐related interventions, such as mediation. The measure is comprised of 5 subscales: (a) confrontation, (b) public/private behavior, (c) emotional expression, (d) conflict approach/avoidance, and (e) self‐disclosure. Psychometric assessment of the CCS focused on test‐retest reliability, social desirability influences, convergent and discriminant validity, discrimination between known groups, concurrent validity, and factor analysis. The resulting scale was found to have high reliability levels, minimal social desirability bias, sensitivity to some cultural differences, and its validity was supported by the majority of validation studies.