Process‐centric business intelligence

Abstract

Purpose The purpose of this paper is to deliver an insight into the interaction effects of process‐oriented management and business intelligence (BI). Design/methodology/approach The paper takes up publications from the fields of BI and business process management and analyzes the state‐of‐the‐art of process‐centric business intelligence (PCBI). To highlight the potentials and limitations of the concept, two exemplary use cases are presented and discussed in depth. Furthermore, a vision for the technical implementation is sketched. Findings PCBI is found to play an important role in an organization's strive for competitiveness. The concept's potential benefits are significant. However, the overall levels of adoption and maturity of the concept within real‐world organizations appear to be rather low at the moment. Research limitations/implications The paper discusses solely two exemplary use cases – the most that could be done within the scope of a journal publication. Therefore, the explanatory power and the representativeness of the results need to be scrutinized in detail. Practical implications The paper highlights the practical significance of PCBI. It therefore represents a useful source of information for both practitioners and academics who are interested in improving the efficiency and effectiveness of an organization's information supply in support of its processes. Originality/value The paper motivates, describes, and analyzes the concept of PCBI. Furthermore, it provides examples of the concept's adoption and benefits from a practitioner's point of view.