New Technology Work and Employment · 1998 · 22 citations · 0 references
Business Process IntegrationProject ManagementEducationBusiness Process ModelingPublic Sector OrganisationOrganizational BehaviorContributions AgencyBureaucracyManagement DevelopmentManagementCorporate ResponsesBusiness Process Re‐engineeringBusiness AdministrationBusiness Process Re-engineeringOrganizational SystemsChange ManagementStrategic ManagementBusiness Process ManagementBusiness OperationsBusiness ProcessPublic SectorBusiness
There has been a growing literature which, from a social science perspective, seeks to critically assess the use of business process re‐engineering (BPR) in effecting radical organisational change. Using a case study of the Contributions Agency, this article reports on the problems of using BPR in a public sector organisation, and discusses the findings in relation to the current critique of BPR.