International Journal of Hospitality Management · 1996 · 137 citations · 23 references
Total Quality ManagementCustomer SatisfactionUk Hotels PlcService QualityService ResearchManagementHospitality Revenue ManagementBusinessHospitalityTourismStrategic ManagementMarketingFacility ManagementCritical Success FactorsMotel ManagementHospitality Management
23
Chief executives define their own data needs.
Rockart Jf · PubMed · 1979 · 2.8K citations
Total Quality Management, Engineering, Business Intelligence +19
Strategic planning for information systems
Antônio Carlos dos Santos · Long Range Planning · 1990 · 1.2K citations
An assessment of critical success factors
Ir Zahidy · 1984 · 695 citations
Total Quality Management, Performance Management, Reliability +9