ISO 9000 ‐ a managerial approach

Abstract

Highlights the specific library management roles and responsibilities concerning ISO 9000 implementation. It is based on practical experiences from the 1993‐1994 Nordic quality management project. Explains the purposes of quality management models and evaluates different quality management models. Identifies key management roles using Mintzberg’s approach and presents an implementation model for an ISO 9000 project emphasizing the managerial functions and tasks.