The E-Government paradox: Better customer service doesn't necessarily cost less

Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice

Richard Heeks, Savita Bailur · Government Information Quarterly · 2006 · 1K citations · Full text

Management, Information Systems, Public Administration +12

Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The Netherlands

Mark Horst, M. Kuttschreuter, Jan M. Gutteling · Computers in Human Behavior · 2006 · 551 citations

Business, Information Systems, Management Information Systems +14

Citizen interaction with e-government: From the streets to servers?

Christopher G. Reddick · Government Information Quarterly · 2004 · 525 citations

Management, Information Systems, Public Administration +12

E-Government: A global view and an empirical evaluation of some attributes of citizens

İbrahim Akman, Alok Mishra, Ali Arifoğlu · Government Information Quarterly · 2005 · 328 citations

Public Affairs, Information Systems, Public Administration +14

Community response grids: E-government, social networks, and effective emergency management

Paul T. Jaeger, Ben Shneiderman, Kenneth R. Fleischmann et al. · Telecommunications Policy · 2007 · 236 citations

Management, Emergency Planning, Public Administration +16