Indebtedness and reciprocity in local online exchange

Abstract

Many existing and emerging online systems allow people to share content and coordinate the exchange of goods and favors in local geographic settings. We present a qualitative case study of user experiences concerning exchange and reciprocity in local online exchange. Findings from eleven in-depth interviews (containing forty-nine separate exchange experiences) reveal an aversion to indebtedness and several user behaviors that lessen these negative feelings: (1) offering small tokens of appreciation to exchange partners, (2) understanding and accepting the indirect nature of generalized exchange, (3) managing expectations by framing offers and requests carefully, (4) minimizing efforts needed in exchange processes, and (5) bartering and exchanging for a third party. The paper contributes to our understanding of emergent behaviors and norms in local online exchange systems. We discuss design implications from these empirical insights that can help alleviate the discomfort of indebtedness and better encourage and sustain participation in systems of indirect reciprocity.