Performance tracking through the work compatibility model

Abstract

The work compatibility model is a multidimensional diagnostic tool of human performance that measures the level of synchronization between the workforce and the work environment. The authors propose a quantitative model and a graphic-based framework to implement the work compatibility model at the operational level. Using the proposed approach, managers can identify smart solutions that contribute to personnel development. The model is tested with data collected from a manufacturing company to analyze the behavior of the proposed indices. The implementation is exemplified by a case study. The work compatibility model is a forward-looking approach to hidden aspects and potential deficiencies of the organization. Decision makers can provide targeted solutions to low-performing elements of the work environment that are discovered through this tool. © 2006 Wiley Periodicals, Inc. Hum Factors Man 16: 133–153, 2006.