Exploiting Participatory Design in Open Innovation Factories

Abstract

In this paper we describe a methodology and a set of tools that support the exploitation of ideas, suggestions and proposals coming from different sources, internal and external to the organization (e.g. customers and employees). Items extracted from incoming message flows are used as a basis of a participatory design process. In this context, we discuss the design principles of an environment we call Open Innovation Factory, supporting collaborative design of new products and services.