How Accurate Are Waiting Time Perceptions of Patients in the Emergency Department?

Emergency department satisfaction: What matters most?

Brenda Bursch, Joseph Beezy, Ruth G. Shaw · Annals of Emergency Medicine · 1993 · 250 citations

Medicine, Emergency Medical Services, Emergency Medicine +4

THE PSYCHOLOGY OF WAITING LINES

Donald A. Norman · 2008 · 184 citations

Business, Operations Management, Psychology +17

Relating Patient Satisfaction to Waiting Time Perceptions and Expectations: The Disconfirmation Paradigm

David A. Thompson, Paul R. Yarnold · Academic Emergency Medicine · 1995 · 167 citations · Full text

Business, Emergency Medicine, Health Services Administration +17

Waiting in the emergency room: how to improve patient satisfaction.

John C. Mowen, Jodi Licata, Jennifer McPhail · PubMed · 1993 · 159 citations

Management, Emergency Medical Services, Health Services Administration +17

Modeling emergency department operations using advanced computer simulation systems

Charles Saunders, Paul K Makens, Larry J. LeBlanc · Annals of Emergency Medicine · 1989 · 149 citations

Management, Computer Science, Operations Management +13