Users' intentions to employ a Point-Of-Sale system

Abstract

This study proposes that task, technology, and individual characteristics affect the Point-Of-Sale (POS) utilization of employees in service industry, specifically in restaurants. The integrated technology acceptance model and task–technology fit (TTF) model is appropriate for explaining service employees' behavioral intentions to use POS. Data were obtained from 167 service employees. The hypothesized model resulted in a good fit, supporting all eight proposed hypotheses. The TTF construct was confirmed to be a mediator of task, technology, and individual characteristics affecting intention to use. Our integrated model is expected to help researchers and practitioners better understand why service employees choose POS for their tasks and, further, how the technology characteristics of POS and its fit-with-task characteristics in a service sector lead to service employee choices.