Concepedia

Are computers good or bad for business? How mediated customer–computer interaction alters emotions, impressions, and patronage toward organizations

Daniel B. Shank

Computers in Human Behavior · 2013 · 44 citations · 64 references

Concepts

Social SciencesMarketingSocial PsychologyHuman-computer InteractionInterpersonal CommunicationOrganizational CommunicationAffective ComputingComputer-mediated CommunicationCustomer EngagementCustomer Experience ManagementCustomer SatisfactionInterpersonal Communication In OrganizationsElectronic ComputersEmotional Customer ExperienceInterpersonal Impressions Online

References

64

The Psychology of Interpersonal Relations.

Theodore M. Newcomb, Fritz Heider · American Sociological Review · 1958 · 12K citations

Social Sciences, Psychology, Social Psychology +14

An attributional theory of achievement motivation and emotion.

Bernard Weiner · Psychological Review · 1985 · 7.7K citations

Social Sciences, Behavioral Sciences, Psychology +10

The media equation: how people treat computers, television, and new media like real people and places

Choice Reviews Online · 1997 · 4.9K citations

Social Sciences, Communication, Psychology +17

The Sociology of Georg Simmel

Ernest Kilzer, Kurt H. Wolff · The American Catholic Sociological Review · 1950 · 4.6K citations

Social Sciences, Sociology, Political Sociology +1

ELIZA—a computer program for the study of natural language communication between man and machine

Joseph Weizenbaum · Communications of the ACM · 1966 · 4.2K citations · Full text

Computing, Communication, Computer Science +8