MAINTAINING PROFICIENT SUPERVISOR PERFORMANCE WITH DIRECT SUPPORT PERSONNEL: AN ANALYSIS OF TWO MANAGEMENT APPROACHES

TLDR

The study compared an indirect feedback management approach with a direct feedback approach to maintain supervisory proficiency in observing and providing staff feedback. Three supervisors were assigned to each condition, and the first three supervisors received direct feedback during the intervention. Direct feedback produced higher supervisory performance than indirect feedback, underscoring the need for maintenance procedures.

Abstract

A traditional management approach using indirect feedback was compared to an approach involving direct feedback for maintaining supervisory proficiency in observing and providing feedback to staff. Three supervisors participated in each condition. The first 3 supervisors then received direct feedback. Direct feedback was accompanied by high levels of performance relative to the indirect feedback protocol. The need for maintenance procedures with supervisors is discussed.