Concepedia
Journal of the Academy of Marketing Science · 2007 · 141 citations · 93 references
ManagementOrganization StudiesOrganizational BehaviorOrganizational CommunicationComplaint HandlingComplaint ManagementCorporate CommunicationCustomer Complaint Behavior
93
Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
Li‐tze Hu, Peter M. Bentler · Structural Equation Modeling A Multidisciplinary Journal · 1999 · 105.4K citations
Education, Biostatistics, Educational Measurement +16
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 67.9K citations
Social Sciences, Educational Measurement, Econometrics +15
Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations
Social Learning Theory.
Jackson Kytle, Albert Bandura · Contemporary Sociology A Journal of Reviews · 1978 · 25.7K citations
Social Sciences, Social Psychology, Social Cognition +7
On the evaluation of structural equation models
Richard P. Bagozzi, Youjae Yi · Journal of the Academy of Marketing Science · 1988 · 20.6K citations
Social Sciences, Behavioral Sciences, Psychology +11