Total quality management in higher education: Panacea or placebo?

Quality-Control Handbook.

W. Grant Ireson, Joseph M. Juran · Journal of the American Statistical Association · 1952 · 2.9K citations

What is total quality control the japanese way

Kaoru Ishikawa · 1985 · 1.8K citations

Management, Quality Management, Quality Assurance +7

Improvement of quality and productivity through action by management

W. Edwards Deming · National Productivity Review · 1981 · 216 citations

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Financing Higher Education. Current Patterns.

Gareth Williams · 1990 · 56 citations

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