In search of TQM

Abstract

While quality management practices have spread in recent years, academic investigation of the phenomenon has lagged behind. Discusses what TQM comprises and whether there are partial or contingent forms; employment practices and relations, including the links with HRM and the issues of incentives, empowerment and political barriers; the themes of incrementalism and innovation including the relationship of TQM with BPR and the concern with bureaucratization; and how TQM fits with other management paradigms.