Evaluating enterprise resource planning (ERP) systems using an interpretive approach

Abstract

Enterprise Resource Planning (ERP) systems involve the purchase of pre-written software modules from third party suppliers, rather than bespoke (i.e. specially tailored) production of software requirements, and are often described as a buy rather than build approach to information systems development. Current research has shown that there has been a notable decrease in the satisfaction levels of ERP implementations over the period 1998-2000.