International Journal of Contemporary Hospitality Management · 1996 · 11 citations · 5 references
Social SciencesCommunicationHospitality ManagementHotel ManagementInterpersonal CommunicationOrganizational CommunicationCorporate CommunicationDownward CommunicationGuest CommunicationHospitality OperationsManagerial CommunicationUpward CommunicationCommunication In Service EncountersDownward Listening
Based on interviews with hotel managers, discusses the importance of communication, and examines problems in both upward and downward communication. Suggests various ways of overcoming these problems. Finally, reviews implications of these problems for managers.
5
Upward Communication in Industrial Hierarchies
William H. Read · Human Relations · 1962 · 296 citations
Social Sciences, Organization Studies, Communication Theory +5
Schuyler Dean Hoslett, Chester I. Barnard · Industrial and Labor Relations Review · 1950 · 88 citations