International Journal of Hospitality Management · 1992 · 40 citations · 34 references
Social SciencesCommunicationHospitality ManagementHotel ManagementInterpersonal CommunicationOrganizational CommunicationCommunication ManagementCorporate CommunicationGuest CommunicationHospitality OperationsHospitality PracticesManagerial CommunicationCommunication In Service EncountersGuest Communication ManagementGuest Feedback Communication
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Self-monitoring of expressive behavior.
Mark Snyder · Journal of Personality and Social Psychology · 1974 · 3.4K citations
Robert G. Lord, Christy L. De Vader, George M. Alliger · Journal of Applied Psychology · 1986 · 1.2K citations · Full text
Management, Leadership, Psychology +14
What effective general managers really do
John P. Kotter · 2019 · 454 citations
Management, Organization Studies, Organizational Behavior +11
Communication in Organizations.
Cora Marrett, Everett M. Roger, Rekha Agarwala-Rogers · Administrative Science Quarterly · 1976 · 130 citations