Concepedia
The Journal of Academic Librarianship · 1999 · 12 citations · 7 references
ComputingComputer ScienceDigital TransformationDigital ArchivesDigital CurationDigital Library ArchitectureDigital Library OrganizationDigital PreservationDigital Library HistoryInformation Architecture For LibrariesLibrary InfrastructureLibrary ProfessionLibrary Publishing
7
Real time: preparing for the age of the never satisfied customer
Choice Reviews Online · 1998 · 90 citations
Business, Marketing, Marketing Management +8
Ethnography of Novices' First Use of Web Search Engines
Diane Nahl · Internet Reference Services Quarterly · 1998 · 42 citations
Social Sciences, Behavioral Sciences, Psychology +15
Supporting scholarly inquiry: Incorporating users in the design of the digital library
Oya Y. Rieger · The Journal of Academic Librarianship · 1998 · 42 citations · Full text
Arts, Design, Information Systems +11
Computational Technologies and Images of the Self
Sherry Turkle · Social Research: An International Quarterly · 1997 · 37 citations
Social Sciences, Psychology, Social Psychology +12
Customer service excellence: A concise guide for librarians
Danuta A. Nitecki · The Journal of Academic Librarianship · 1997 · 18 citations
Management, Marketing, Documentation +11