Developing a TQM Excellence Model

Abstract

In contemporary management in the 1990s, TQM is a proven approach for success in manufacturing, services and the public sector. Examines what is so special about TQM and develops an excellence model based on some proven approaches adopted by the Japanese. Looks at the current thinking and development of TQM. Establishes the rationale for developing an excellence model for TQM and explores the route to TQM. Discusses the relationships between continuous improvement and TQM. Develops a model, LETQMEX (Leicester Business School TQM EXcellence Model), for implementing TQM effectively and efficiently, based on well‐founded research.