Major Issues in Business Process Management: An Expert Perspective

Abstract

Business Process Management (BPM) is widely seen as the top priority in organisations wanting to survive the current competitive markets. However, there appears to be a gap on what organizations want from their BPM deployments, with the actual results in such projects. It would be beneficial to study the different views on BPM issues across different stakeholders to better comprehend this gap. This paper reports on empirical evidence on the issues that organizations face in the adoption of BPM technologies and their efforts to manage business processes, from a BPM vendor perspective.