Towards a General Managerial Framework for Performance Measurement: A Comprehensive Highway Maintenance Application

Measuring the efficiency of decision making units

A. Charnes, W. W. Cooper, Edwardo L. Rhodes · European Journal of Operational Research · 1978 · 28.7K citations · Full text

Business, Decision Sciences, Performance Management +10

Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis

Rajiv D. Banker, A. Charnes, W. W. Cooper · Management Science · 1984 · 16.6K citations

Business, Operations Management, Capacity Planning +10

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R. S. Caplan · Harvard business review · 1992 · 12.2K citations

Management, Performance Management, Strategic Management +14

The balanced scorecard--measures that drive performance.

Robert S. Kaplan · PubMed · 1992 · 6.6K citations

Management, Performance Management, Strategy +17

A Procedure for Ranking Efficient Units in Data Envelopment Analysis

Per Kragh Andersen, Niels Christian Petersen · Management Science · 1993 · 3.7K citations

Business, Decision Sciences, Operations Management +17