Concepedia

Target Complaints as Criteria of Improvement

Carolyn C. Battle, Stanley D. Imber, Rudolf Hoehn‐Saric, Anthony R. Stone, Earl R. Nash, Jerome D. Frank

American Journal of Psychotherapy · 1966 · 472 citations · 0 references

Concepts

ManagementPerformance ManagementContinuous ImprovementQuality ImprovementComplaint HandlingComplaint ManagementComplaint ResolutionCustomer SatisfactionPerformance ImprovementProcess ImprovementComplaint Corrective ActionComplaint-handling QualityEmployee Complaint Resolution