Concepedia

Complaint Corrective Action

Complaint Corrective Action is a formal academic concept referring to a targeted intervention or procedural mechanism designed to identify, analyze, and rectify deficiencies or nonconformities in response to a documented complaint, thereby distinguishing it from general corrective actions by its direct linkage to complaint-driven feedback within quality management or organizational improvement systems.

5

Publications

562

Citations

15

Authors

5

Institutions

Publications per year

2017–2026

3

Parents

Publications

5

Target Complaints as Criteria of Improvement

Carolyn C. Battle, Stanley D. Imber, Rudolf Hoehn‐Saric et al. · American Journal of Psychotherapy · 1966 · 472 citations

, , +10

The role of human interaction in complaint handling

Sophie Jeanpert, Laure Jacquemier-Paquin, Sophie Claye-Puaux · Journal of Retailing and Consumer Services · 2021 · 34 citations · Full text

, , +12

A case study in solving customer complaints based on the 8Ds method and Kano model

Hsiang-Ru Chen, Bor‐Wen Cheng · Journal of the Chinese Institute of Industrial Engineers · 2010 · 28 citations

, , +16

Quality Improvement of the Forging Process Using Pareto Analysis and 8D Methodology in Automotive Manufacturing: A Case Study

Katarína Lestyánszka Škůrková, Helena Fidlerová, Marta Niciejewska et al. · Standards · 2023 · 17 citations · Full text

, , +16

Salience adjusting: Metapragmatic expressions in complaint responses

Liu Ping, Huiying Liu · Journal of Pragmatics · 2021 · 11 citations

, , +8

1–5 of 5

Authors

15

  1. CC
    Carolyn C. Battle

    Johns Hopkins University, United States

    1 publications · 472 citations

    1

    h-index

  2. KL
    Katarína Lestyánszka Škůrková

    Slovak University of Technology in Bratislava, Slovakia

    1 publications · 17 citations

    1

    h-index

  3. MN
    Marta Niciejewska

    Częstochowa University of Technology, Poland

    1 publications · 17 citations

    1

    h-index

  4. JD
    Jerome D. Frank

    Johns Hopkins University, United States

    1 publications · 472 citations

    1

    h-index

  5. HC
    Hsiang-Ru Chen

    National Yunlin University of Science and Technology, Taiwan

    1 publications · 28 citations

    1

    h-index

1–5 of 15

Institutions

5

  1. National Yunlin University of Science and Technology

    Douliu, Taiwan

    1 h-index

    2 publications

    56 citations

  2. Aix-Marseille Université

    Marseille, France

    1 h-index

    3 publications

    102 citations

  3. Slovak University of Technology in Bratislava

    Bratislava, Slovakia

    1 h-index

    2 publications

    34 citations

  4. University of Baltimore

    Baltimore, United States

    1 h-index

    6 publications

    2.8K citations

  5. Częstochowa University of Technology

    Częstochowa, Poland

    1 h-index

    2 publications

    34 citations

  6. Guangdong University of Foreign Studies

    Guangzhou, China

    1 publications

    11 citations

1–6 of 5

Venues

  1. American Journal of Psychotherapy

    1 publications · 472 citations

    1

    h-index

  2. Journal of Retailing and Consumer Services

    1 publications · 34 citations

    1

    h-index

  3. Journal of the Chinese Institute of Industrial Engineers

    JCIIE · 1 publications · 28 citations

    1

    h-index

  4. Standards

    1 publications · 17 citations

    1

    h-index

  5. Journal of Pragmatics

    1 publications · 11 citations

1–5