MIS Quarterly · 1991 · 239 citations · 14 references
BusinessComputer ScienceInformation SystemsHuman-computer InteractionPsychometricsUser Experience DesignConsumer SatisfactionCustomer SatisfactionIt Performance MeasurementUsability TestingUser Needs AnalysisUser ResearchEnd-user AcceptanceSatisfaction MeasurementUser SatisfactionUser Satisfaction AssessmentUser Satisfaction Measurement
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The Measurement of End-User Computing Satisfaction
William J. Doll, Gholamreza Torkzadeh · MIS Quarterly · 1988 · 2.4K citations