Journal of Sport Management · 1997 · 42 citations · 11 references
ManagementOrganization StudiesOrganizational BehaviorPerformance AssessmentPerformance MeasurementPsychometricsInstitutional EffectivenessManagement Effectiveness EvaluationOrganizational EffectivenessOrganizational PerformanceRecreation ManagementAssessmentsManagement Effectiveness IndicatorsPsychometric PropertiesRecreation Program Evaluation
Organizational effectiveness is a widely studied topic in both management and sport management, with particular emphasis on elite sports. The study reviews organizational effectiveness literature and introduces the Target Population Satisfaction Index (TPSI) to assess effectiveness in campus recreation programs. The authors developed and tested the TPSI instrument, detailing its construction, psychometric evaluation, and a suggested administration protocol. Psychometric testing confirmed that the TPSI is a valid and reliable tool for measuring organizational effectiveness in campus recreation programs.
Organizational effectiveness continues to be a popular topic in management settings, seminars, and research projects. Similar levels of interest prevail in the area of sport management, although most of the attention is expressed in the elite sport areas. This paper provides an overview of the organizational effectiveness literature with specific application to the area of recreationalintramural sport programs in institutions of higher learning. The Target Population Satisfaction Index (TPSI) instrument is introduced as an instrument to measure organizational effectiveness in these programs. The author outlines the steps taken to develop and test the instrument as well as a suggested protocol for administering the instrument. The TPSI instrument was subjected to a number of psychometric assessments and is presented as a valid and reliable measurement tool.
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