Concepedia

Taxpayer Satisfaction

Taxpayer Satisfaction is an evaluative construct that measures the extent to which taxpayers perceive tax administration services, compliance processes, and support mechanisms as meeting their expectations and needs.

62

Publications

2.1K

Citations

137

Authors

68

Institutions

Publications per year

2017–2026

29

Parents

Publications

62

An empirical study on the impact of quality antecedents on tax payers' acceptance of Internet tax-filing systems

I‐Chiu Chang, Yi‐Chang Li, Won-Fu Hung et al. · Government Information Quarterly · 2005 · 196 citations · Full text

, , +17

Service Delivery Satisfaction and Willingness to Pay Taxes: Citizen Recognition of Local Government Performance

Mark A. Glaser, W. Bartley Hildreth · Public Productivity & Management Review · 1999 · 155 citations

, , +16

Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems—An empirical study

Ching‐Wen Chen · Information & Management · 2010 · 154 citations

, , +17

Happiness and tax morale: An empirical analysis

Diego Lubian, Luca Zarri · Journal of Economic Behavior & Organization · 2011 · 99 citations

, , +9

Evaluating taxpayers attitude and its influence on tax compliance decisions in Tamale, Ghana

ndash Razak · Journal of Accounting and Taxation · 2013 · 79 citations · Full text

, , +14

1–5 of 62

Authors

137

  1. CL
    Cait Lamberton

    University of Pittsburgh, United States

    3 publications · 88 citations

    3

    h-index

  2. QH
    Qais Hammouri

    Applied Science Private University, Jordan

    2 publications · 29 citations

    2

    h-index

  3. EA
    Emad Abu-Shanab

    Yarmouk University, Jordan

    2 publications · 29 citations

    2

    h-index

  4. JD
    Jan‐Emmanuel De Neve

    University of Oxford, United Kingdom

    2 publications · 45 citations

    2

    h-index

  5. IM
    Isabel Maria Macedo

    University of Minho, Portugal

    2 publications · 47 citations

    2

    h-index

1–5 of 137

Institutions

68

  1. Udayana University

    Denpasar, Indonesia

    3 h-index

    6 publications

    94 citations

  2. University of Indonesia

    Depok, Indonesia

    3 h-index

    6 publications

    144 citations

  3. Yarmouk University

    Irbid, Jordan

    2 h-index

    2 publications

    29 citations

  4. University of Pittsburgh

    Pittsburgh, United States

    2 h-index

    2 publications

    53 citations

  5. Qatar University

    Doha, Qatar

    2 h-index

    2 publications

    29 citations

  6. Universitas Negeri Surabaya

    Surabaya, Indonesia

    2 h-index

    4 publications

    60 citations

  7. University of Minho

    Braga, Portugal

    2 h-index

    5 publications

    115 citations

  8. University of Tennessee at Knoxville

    Knoxville, United States

    1 h-index

    1 publications

    12 citations

1–8 of 68

Venues

  1. SSRN Electronic Journal

    Repository · 2 publications · 80 citations

    2

    h-index

  2. Journal of Economic Behavior & Organization

    2 publications · 111 citations

    2

    h-index

  3. E-Jurnal Akuntansi

    2 publications · 34 citations

    2

    h-index

  4. 2

    h-index

  5. Journal of Economics Business and Accountancy Ventura

    JEBAV · 2 publications · 58 citations

    2

    h-index

1–5