Concepedia

Support Service Design

Support Service Design is a scholarly framework within the domain of Backstage Design that systematically structures the development and integration of auxiliary services necessary for the effective operation and user experience of a primary service offering.

23

Publications

707

Citations

55

Authors

28

Institutions

Publications per year

2017–2026

6

Parents

Publications

23

Individualized services and supports through the wraparound process: Philosophy and procedures

John VanDenBerg, E. Mary Grealish · Journal of Child and Family Studies · 1996 · 245 citations

, , +10

Maintaining sustainable performance in operating petroleum assets via a lean-six-sigma approach

R. M. Chandima Ratnayake, Osman Chaudry · International Journal of Lean Six Sigma · 2017 · 57 citations

, , +15

Service with an e-smile: Employee authenticity and customer use of web-based support services

Ofir Turel, Catherine E. Connelly, Glenda M. Fisk · Information & Management · 2013 · 50 citations

, , +16

The Design of Extension and Support Services for Small-Scale Enterprise Development

Allan Gibb, George Manu · International Small Business Journal Researching Entrepreneurship · 1990 · 37 citations

, , +8

Data visualization as a research support service in academic libraries: An investigation of world-class universities

Mahmoud Sherif Zakaria · The Journal of Academic Librarianship · 2021 · 32 citations

, , +9

1–5 of 23

Authors

55

  1. OT
    Oliver Thomas

    Osnabrück University, Germany

    2 publications · 41 citations

    2

    h-index

  2. CN
    Christina Niemöller

    Osnabrück University, Germany

    2 publications · 41 citations

    2

    h-index

  3. DM
    Dirk Metzger

    Osnabrück University, Germany

    2 publications · 41 citations

    2

    h-index

  4. CT
    Carol T. Mowbray

    University of Michigan, United States

    1 publications · 22 citations

    1

    h-index

  5. ST
    Stephanie Taylor

    Queen Mary University of London, United Kingdom

    1 publications · 10 citations

    1

    h-index

1–5 of 55

Institutions

28

  1. Politecnico di Milano

    Milan, Italy

    2 h-index

    6 publications

    82 citations

  2. Manchester Academic Health Science Centre

    Manchester, United Kingdom

    1 h-index

    1 publications

    10 citations

  3. Edge Hill University

    Ormskirk, United Kingdom

    1 h-index

    1 publications

    15 citations

  4. Amsterdam University of Applied Sciences

    Amsterdam, The Netherlands

    1 h-index

    1 publications

    10 citations

  5. Tokyo Metropolitan University

    Tokyo, Japan

    1 h-index

    4 publications

    40 citations

  6. Macmillan Cancer Support

    London, United Kingdom

    1 h-index

    3 publications

    36 citations

  7. Community Partners

    Los Angeles, United States

    1 h-index

    2 publications

    490 citations

  8. Queen's University

    Kingston, Canada

    1 h-index

    1 publications

    50 citations

1–8 of 28

Venues

  1. Information & Management

    1 publications · 50 citations

    1

    h-index

  2. European Journal of Cancer Care

    1 publications · 12 citations

    1

    h-index

  3. 1

    h-index

  4. Campus-Wide Information Systems

    CWIS · 1 publications · 13 citations

    1

    h-index

  5. 1

    h-index

1–5