Concepedia

Service-time Variability Effects

Service-Time Variability Effects is a construct in waiting time analysis that characterizes the impact of fluctuations in service durations on system performance metrics, distinguishing it from other determinants of queue behavior by isolating the influence of service-time dispersion on waiting times and congestion.

35

Publications

1.8K

Citations

76

Authors

57

Institutions

Publications per year

2017–2026

3

Parents

Publications

35

Clinic Overbooking to Improve Patient Access and Increase Provider Productivity*

Linda R. LaGanga, Stephen R. Lawrence · Decision Sciences · 2007 · 350 citations

, , +17

Breaking the trade-off between efficiency and service.

Frances X. Frei · PubMed · 2006 · 229 citations

, , +10

Operations Systems with Discretionary Task Completion

Wallace J. Hopp, Seyed M. R. Iravani, Gigi Y. Yuen · Management Science · 2007 · 189 citations

, , +17

Accounting for time-varying queueing effects in workforce scheduling

Ármann Ingólfsson, Md. Amanul Haque, A. Yu. Umnikov · European Journal of Operational Research · 2002 · 83 citations

, , +14

A note on the operating characteristics of‘ balanced’ and ‘ unbalanced’ production flow lines

Stanley Payne, Nigel Slack, R. Wild · International Journal of Production Research · 1972 · 68 citations

, , +14

1–5 of 35

Authors

76

  1. WW
    Ward Whitt

    AT&T (United States), United States

    5 publications · 205 citations

    5

    h-index

  2. AG
    Anne Goodchild

    University of Washington, United States

    2 publications · 31 citations

    2

    h-index

  3. SA
    Susan A. Albrecht

    University of Pittsburgh, United States

    2 publications · 31 citations

    2

    h-index

  4. RW
    Ray Wild

    University of Bradford, United Kingdom

    2 publications · 63 citations

    2

    h-index

  5. SS
    S. Sriram

    University of Michigan, United States

    2 publications · 72 citations

    2

    h-index

1–5 of 76

Institutions

57

  1. Bell (Canada)

    Montreal, Canada

    3 h-index

    3 publications

    120 citations

  2. AT&T (United States)

    Bedminster, United States

    2 h-index

    3 publications

    117 citations

  3. University of Bradford

    Bradford, United Kingdom

    2 h-index

    5 publications

    234 citations

  4. University of Chicago

    Chicago, United States

    2 h-index

    2 publications

    72 citations

  5. Imperial College London

    London, United Kingdom

    2 h-index

    3 publications

    43 citations

  6. Ross School

    East Hampton, United States

    2 h-index

    4 publications

    144 citations

  7. University of Michigan

    Ann Arbor, United States

    2 h-index

    4 publications

    144 citations

  8. Western Washington University

    Bellingham, United States

    1 h-index

    1 publications

    17 citations

1–8 of 57

Venues

  1. Management Science

    4 publications · 300 citations

    4

    h-index

  2. International Journal of Production Research

    3 publications · 131 citations

    3

    h-index

  3. European Journal of Operational Research

    3 publications · 117 citations

    3

    h-index

  4. Journal of Applied Probability

    JAP · 2 publications · 78 citations

    2

    h-index

  5. SSRN Electronic Journal

    Repository · 1 publications · 16 citations

    1

    h-index

1–5