Service-level Negotiation
Service-Level Negotiation is a formal process within service-level management whereby stakeholders collaboratively establish, refine, and agree upon the specific terms, metrics, and expectations that define the agreed-upon level of service quality and performance in a service-level agreement.
62
Publications
1.8K
Citations
192
Authors
101
Institutions
Publications per year
2017–2026
4
62
1–5 of 62
192
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101
Swinburne University of Technology
Melbourne, Australia
6 h-index
27 publications
1.6K citations

University of Wollongong
Wollongong, Australia
4 h-index
4 publications
290 citations
University of Catania
Catania, Italy
3 h-index
11 publications
208 citations
LIP6
Paris, France
3 h-index
6 publications
255 citations
University of Vienna
Vienna, Austria
2 h-index
5 publications
121 citations
University of Bamberg
Bamberg, Germany
2 h-index
2 publications
47 citations
IBM (United States)
Armonk, United States
2 h-index
2 publications
29 citations
University of Bayreuth
Bayreuth, Germany
2 h-index
3 publications
60 citations
1–8 of 101
3 publications · 185 citations
3
h-index
FGCS · 2 publications · 186 citations
2
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2 publications · 61 citations
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2 publications · 45 citations
2
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1 publications · 26 citations
1
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1–5