Concepedia
Statistics
Publications
21
Citations
1.2K
H-Index
18
Active since
2003
Affiliations
Queen's University(Current)
University of Georgia
Bentley University
Cornell University
Beijing Institute of Technology
M. Kathryn Brohman is an author at Queen's University specializing in business, management, and information management.
Top concepts
BusinessManagementInformation ManagementEngineeringMarketingCustomer SatisfactionDesignSoftware DesignSystems EngineeringData Science
Publications per year
2003–2022
Net‐Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities*
Gabriele Piccoli, M. Kathryn Brohman, Richard T. Watson et al. · Decision Sciences · 2004 · 171 citations
Customer Experience, Customer Satisfaction, Digital Marketing +20
Using Blockchain Technology to Manage Clinical Trials Data: A Proof-of-Concept Study
David M. Maslove, Jacob Klein, M. Kathryn Brohman et al. · JMIR Medical Informatics · 2018 · 169 citations · Full text
CLOUDQUAL: A Quality Model for Cloud Services
Xianrong Zheng, Patrick Martin, M. Kathryn Brohman et al. · IEEE Transactions on Industrial Informatics · 2014 · 118 citations
Total Quality Management, Reliability, Customer Satisfaction +15
Cloud Service Negotiation in Internet of Things Environment: A Mixed Approach
Xianrong Zheng, Patrick Martin, M. Kathryn Brohman et al. · IEEE Transactions on Industrial Informatics · 2014 · 111 citations
Knowledge sharing, hiding and hoarding: how are they related?
Plínio Silva de Garcia, Mírian Oliveira, M. Kathryn Brohman · Knowledge Management Research & Practice · 2020 · 93 citations · Full text
Knowledge Exchange, Knowledge Transfer, Organizational Communication +13
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