Concepedia

Service Request Management

Service Request Management is a process within service management that belongs to the category of service operation practices, distinguished by its focus on fulfilling user requests for predefined services or information through standardized and often automated workflows within facility information systems.

71

Publications

2K

Citations

230

Authors

108

Institutions

Publications per year

2017–2026

23

Parents

Publications

71

DeepCog: Cognitive Network Management in Sliced 5G Networks with Deep Learning

Dario Bega, Marco Gramaglia, Marco Fiore et al. · 2019 · 198 citations

, , +16

A Mobile Battery Swapping Service for Electric Vehicles Based on a Battery Swapping Van

Sujie Shao, Shaoyong Guo, Xuesong Qiu · Energies · 2017 · 81 citations · Full text

, , +17

Machine Learning Assisted Information Management Scheme in Service Concentrated IoT

Gunasekaran Manogaran, Mamoun Alazab, Vijayalakshmi Saravanan et al. · IEEE Transactions on Industrial Informatics · 2020 · 76 citations

, , +13

QoS and Contention-Aware Multi-Resource Reservation

Dongyan Xu, Klara Nahrstedt, Duangdao Wichadakul · Cluster Computing · 2001 · 75 citations

, , +17

4G Converged Environment: Modeling Network Selection as a Game

Josephina Antoniou, Andreas Pitsillides · 2007 · 56 citations

, , +17

1–5 of 71

Authors

230

  1. MF
    Miguel Figliozzi

    Portland State University, United States

    4 publications · 82 citations

    4

    h-index

  2. IF
    Ian Foster

    Argonne National Laboratory, United States

    2 publications · 33 citations

    2

    h-index

  3. NB
    Nabhendra Bisnik

    Rensselaer Polytechnic Institute, United States

    2 publications · 21 citations

    2

    h-index

  4. KP
    Kalika Prasad

    Indian Institute of Science Education and Research Thiruvananthapuram, India

    2 publications · 56 citations

    2

    h-index

  5. IC
    Ilyoung Chong

    Hankuk University of Foreign Studies, South Korea

    2 publications · 28 citations

    2

    h-index

1–5 of 230

Institutions

108

  1. University of Technology Sydney

    Sydney, Australia

    4 h-index

    5 publications

    97 citations

  2. IBM (United States)

    Armonk, United States

    3 h-index

    13 publications

    280 citations

  3. IBM Research - Thomas J. Watson Research Center

    Yorktown Heights, United States

    3 h-index

    9 publications

    132 citations

  4. Asia University

    Taichung, Taiwan

    2 h-index

    2 publications

    121 citations

  5. University of Illinois Urbana-Champaign

    Urbana, United States

    2 h-index

    7 publications

    349 citations

  6. University of Maryland, College Park

    College Park, United States

    2 h-index

    4 publications

    72 citations

  7. Hankuk University of Foreign Studies

    Seoul, South Korea

    2 h-index

    7 publications

    101 citations

  8. Argonne National Laboratory

    Lemont, United States

    2 h-index

    5 publications

    76 citations

1–8 of 108

Venues

  1. 4

    h-index

  2. 2

    h-index

  3. IEEE Internet of Things Journal

    2 publications · 60 citations

    2

    h-index

  4. IEEE Access

    1 publications · 30 citations

    1

    h-index

  5. 1

    h-index

1–5