Concepedia

Service Level Impact

Service Level Impact is a performance metric within business continuity management that quantifies the degree of operational and financial degradation experienced by an organization when a specific service fails to meet its agreed-upon service level standards.

35

Publications

1.4K

Citations

119

Authors

71

Institutions

Publications per year

2017–2026

8

Parents

Publications

35

NATIONAL INSTITUTE FOR CLINICAL EXCELLENCE (NICE)

Rod S Taylor · International Journal of Technology Assessment in Health Care · 2002 · 412 citations

, , +17

Service characteristics’ impact on key service quality relationships: a meta-analysis

Hulda G. Black, Carla Childers, Leslie Vincent · Journal of Services Marketing · 2014 · 61 citations

, , +9

Health Service Impact from Mass Gatherings: A Systematic Literature Review

Jamie Ranse, Alison Hutton, Toby Keene et al. · Prehospital and Disaster Medicine · 2016 · 56 citations

, , +17

Effect of an anaesthesia department led critical care outreach and acute pain service on postoperative serious adverse events

David Story, Andrew Shelton, S. Poustie et al. · Anaesthesia · 2005 · 54 citations · Full text

, , +9

Center to Advance Palliative Care Palliative Care Consultation Service Metrics: Consensus Recommendations

David E. Weissman, Diane E. Meier, Lynn Spragens · Journal of Palliative Medicine · 2008 · 54 citations

, , +13

1–5 of 35

Authors

119

  1. SH
    Stewart H. C. Wan

    Hong Kong Science and Technology Parks Corporation, Hong Kong SAR China

    3 publications · 49 citations

    3

    h-index

  2. YC
    Yuk‐Hee Chan

    Hong Kong Polytechnic University, Hong Kong SAR China

    2 publications · 26 citations

    2

    h-index

  3. JA
    J. Alacia Stainbrook

    Vanderbilt University, United States

    1 publications · 49 citations

    1

    h-index

  4. DG
    Dara G. Schniederjans

    University of Rhode Island, United States

    1 publications · 35 citations

    1

    h-index

  5. SS
    Suresh Subramaniam

    George Washington University, United States

    1 publications · 13 citations

    1

    h-index

1–5 of 119

Institutions

71

  1. The University of Sydney

    Sydney, Australia

    3 h-index

    2 publications

    80 citations

  2. Hong Kong Science and Technology Parks Corporation

    Shatin, Hong Kong

    3 h-index

    3 publications

    49 citations

  3. Griffith University

    Brisbane, Australia

    2 h-index

    4 publications

    208 citations

  4. Vanderbilt University

    Nashville, United States

    2 h-index

    9 publications

    420 citations

  5. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    2 h-index

    2 publications

    26 citations

  6. UNSW Sydney

    Sydney, Australia

    2 h-index

    5 publications

    90 citations

  7. Act Health

    Canberra, Australia

    1 h-index

    1 publications

    56 citations

  8. Flinders University

    Adelaide, Australia

    1 h-index

    2 publications

    112 citations

1–8 of 71

Venues

  1. Campus-Wide Information Systems

    CWIS · 2 publications · 38 citations

    2

    h-index

  2. Anaesthesia

    1 publications · 54 citations

    1

    h-index

  3. Manufacturing & Service Operations Management

    1 publications · 28 citations

    1

    h-index

  4. Clinical Rehabilitation

    1 publications · 49 citations

    1

    h-index

  5. Transportation Planning and Technology

    1 publications · 14 citations

    1

    h-index

1–5