Concepedia

Service Efficiency Evaluation

Service Efficiency Evaluation is a methodological framework within service evaluation that systematically assesses the ratio of service outputs to inputs, distinguishing itself by focusing on optimizing resource utilization while maintaining service quality.

193

Publications

6.8K

Citations

506

Authors

250

Institutions

Publications per year

2017–2026

62

Parents

Publications

193

Service productivity

Robert B. Johnston, Peter Jones · International Journal of Productivity and Performance Management · 2004 · 208 citations

, , +17

Economic Analysis for Health Service Efficiency.

Robert B. Fetter, Martin Feldstein · Administrative Science Quarterly · 1969 · 183 citations

, , +14

Measuring the efficiency of service operations: An application to bank branches

Celik Parkan · Engineering Costs and Production Economics · 1987 · 178 citations

, , +14

Measuring Productivity in Services

Curtis P. McLaughlin, Sydney Coffey · International Journal of Service Industry Management · 1990 · 164 citations

, , +17

Efficiency and effectiveness of service business: Evidence from international tourist hotels in Taiwan

Ming‐Miin Yu, Bruce C.Y. Lee · Tourism Management · 2008 · 153 citations

, , +11

1–5 of 193

Authors

506

  1. PT
    Patrick T. Harker

    University of Pennsylvania, United States

    3 publications · 115 citations

    3

    h-index

  2. KM
    Karel Martens

    Radboud University Nijmegen, Netherlands

    3 publications · 98 citations

    3

    h-index

  3. OC
    Oded Cats

    Delft University of Technology, Netherlands

    3 publications · 98 citations

    3

    h-index

  4. BV
    Bart van Arem

    Delft University of Technology, Netherlands

    3 publications · 98 citations

    3

    h-index

  5. KW
    Konstanze Winter

    Delft University of Technology, Netherlands

    3 publications · 98 citations

    3

    h-index

1–5 of 506

Institutions

250

  1. Tianjin University

    Tianjin, China

    3 h-index

    6 publications

    181 citations

  2. Technion – Israel Institute of Technology

    Haifa, Israel

    3 h-index

    3 publications

    98 citations

  3. University of Calgary

    Calgary, Canada

    3 h-index

    6 publications

    657 citations

  4. Delft University of Technology

    Delft, The Netherlands

    3 h-index

    9 publications

    294 citations

  5. Bowling Green State University

    Bowling Green, United States

    2 h-index

    2 publications

    24 citations

  6. Jiangsu University

    Zhenjiang, China

    2 h-index

    7 publications

    132 citations

  7. Maulana Azad National Institute of Technology

    Bhopal, India

    2 h-index

    2 publications

    57 citations

  8. Pontificia Universidad Católica de Chile

    Santiago, Chile

    2 h-index

    3 publications

    60 citations

1–8 of 250

Venues

  1. Benchmarking An International Journal

    6 publications · 145 citations

    6

    h-index

  2. BMC Health Services Research

    4 publications · 194 citations

    4

    h-index

  3. 3

    h-index

  4. PubMed

    Repository · 3 publications · 114 citations

    3

    h-index

  5. Service Industries Journal

    3 publications · 126 citations

    3

    h-index

1–5