Service Delivery Modernization

Service Delivery Modernization is a strategic framework within administrative simplification that systematically transforms public service provision through the integration of digital technologies, process reengineering, and citizen-centric design to enhance efficiency, accessibility, and accountability.

Publications

3.1K

Citations

116

Authors

Institutions

Publications per year

2017–2026

Parents

Administrative Simplification

Publications

The Grit in the Oyster: Professionalism, Managerialism and Leaderism as Discourses of UK Public Services Modernization

Dermot O’Reilly, Mike Reed · Organization Studies · 2011 · 218 citations · Full text

Social Sciences, Public Administration, Public Management +13

MULTIPLE ACCESS POINTS AND LEVELS OF ENTRY (MAPLE): ENSURING CHOICE, ACCESSIBILITY AND EQUITY FOR CBT SERVICES

Karina Lovell, David Richards · Behavioural and Cognitive Psychotherapy · 2000 · 217 citations

Public Affairs, Health Policy, Health Systems +17

Discriminating Customers, Responsible Patients, Empowered Users: Consumerism and the Modernisation of Health Care

Janet Newman, Elizabeth Vidler · Journal of Social Policy · 2006 · 172 citations

Social Sciences, Health Care Management, Health Policy +17

Transformational Government? The role of information technology in delivering citizen-centric local public services

Stephen F. King, Sarah Cotterill · Local Government Studies · 2007 · 159 citations

Public Affairs, Information Technology, Public Administration +17

Social Care and the Modern Citizen: Client, Consumer, Service User, Manager and Entrepreneur

Peter Scourfield · The British Journal of Social Work · 2005 · 141 citations · Full text

Public Affairs, Social Policy, Social Work +14

1–5 of 69

Authors

116

RR
Rozilawati Razali
National University of Malaysia, Malaysia
3 publications · 57 citations
3
h-index
DI
Dian Indrayani Jambari
National University of Malaysia, Malaysia
3 publications · 57 citations
3
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JH
Jean Hartley
The Open University, United Kingdom
2 publications · 201 citations
2
h-index
LR
Lyndsay Rashman
University of Warwick, United Kingdom
2 publications · 201 citations
2
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JF
John Fenwick
Northumbria University, United Kingdom
2 publications · 46 citations
2
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1–5 of 116

Institutions

1–8 of 71

Venues

Public Administration
4 publications · 335 citations
4
h-index
Local Government Studies
3 publications · 261 citations
3
h-index
Public Policy and Administration
3 publications · 167 citations
3
h-index
Management Decision
2 publications · 71 citations
2
h-index
Sustainability
2 publications · 41 citations
2
h-index

1–5