Mobile Service Design

Mobile Service Design is a specialized framework within omnichannel service design that orchestrates user-centric interactions, processes, and interfaces specifically optimized for mobile devices to enable seamless, context-aware service experiences across dynamic environments.

112

Publications

3.6K

Citations

343

Authors

146

Institutions

Publications per year

2017–2026

5

Authors

343

  1. HB
    Harry Bouwman

    Delft University of Technology, Netherlands

    6 publications · 204 citations

    6

    h-index

  2. CC
    Christer Carlsson

    Åbo Akademi University, Finland

    5 publications · 119 citations

    5

    h-index

  3. PW
    Pirkko Walden

    Åbo Akademi University, Finland

    4 publications · 95 citations

    4

    h-index

  4. XZ
    Xiaosong Zheng

    Shanghai University, China

    3 publications · 38 citations

    3

    h-index

  5. PP
    Petri Pulli

    University of Oulu, Finland

    3 publications · 38 citations

    3

    h-index

1–5 of 343

Venues

  1. Personal and Ubiquitous Computing

    5 publications · 187 citations

    5

    h-index

  2. International Journal of Mobile Communications

    IJMC · 5 publications · 96 citations

    5

    h-index

  3. Computer

    2 publications · 63 citations

    2

    h-index

  4. IEEE Pervasive Computing

    2 publications · 80 citations

    2

    h-index

  5. IEEE Communications Magazine

    2 publications · 38 citations

    2

    h-index

1–5