Concepedia

Journey Map Prototyping

Journey Map Prototyping is a methodological framework within experience design research that systematically generates low-fidelity, iterative representations of user interactions across touchpoints to simulate, evaluate, and refine the structure and emotional trajectory of a service or product journey prior to full-scale implementation.

10

Publications

720

Citations

60

Authors

36

Institutions

Publications per year

2017–2026

7

Parents

Publications

10

How to create a realistic customer journey map

Mark S. Rosenbaum, Mauricio Losada-Otálora, Germán Contreras Ramírez · Business Horizons · 2016 · 423 citations

, , +12

Research methods from human-centered design: Potential applications in pharmacy and health services research

Michelle Flood, Mark Ennis, Aoife Ludlow et al. · Research in Social and Administrative Pharmacy · 2021 · 70 citations · Full text

, , +13

Creation of a Patient-Centered Journey Map to Improve the Patient Experience: A Mixed Methods Approach

Lindsey M. Philpot, Bushra Khokhar, Meredith A. DeZutter et al. · Mayo Clinic Proceedings Innovations Quality & Outcomes · 2019 · 53 citations · Full text

, , +13

Prototyping collaborative relationships between design and healthcare experts: mapping the patient journey

Stephen Reay, Guy Collier, Reid Douglas et al. · Design for Health · 2017 · 50 citations

, , +16

Co-Design Process of a Virtual Community of Practice for the Empowerment of People with Ischemic Heart Disease

Ana Toledo‐Chávarri, Vanesa Ramos‐García, Débora Koatz et al. · International Journal of Integrated Care · 2020 · 30 citations · Full text

, , +16

1–5 of 10

Authors

60

  1. AH
    Alice Holton

    Royal College of Surgeons in Ireland, Ireland

    1 publications · 70 citations

    1

    h-index

  2. AD
    Aoife De Brún

    University College Dublin, Ireland

    1 publications · 70 citations

    1

    h-index

  3. LM
    Lisa Mellon

    Royal College of Surgeons in Ireland, Ireland

    1 publications · 70 citations

    1

    h-index

  4. AB
    Ana Belén Ramírez‐Puerta

    Fundación Canaria de Investigación Sanitaria, Spain

    1 publications · 30 citations

    1

    h-index

  5. MF
    Michelle Flood

    Royal College of Surgeons in Ireland, Ireland

    1 publications · 70 citations

    1

    h-index

1–5 of 60

Institutions

36

  1. Royal College of Surgeons in Ireland

    Dublin, Ireland

    1 h-index

    9 publications

    630 citations

  2. Mayo Clinic in Arizona

    Scottsdale, United States

    1 h-index

    5 publications

    265 citations

  3. Madrid Health Service

    Madrid, Spain

    1 h-index

    5 publications

    150 citations

  4. Auckland District Health Board

    Auckland, New Zealand

    1 h-index

    2 publications

    100 citations

  5. Don State Agrarian University

    Rostov-on-Don, Russia

    1 h-index

    3 publications

    90 citations

  6. Delft University of Technology

    Delft, The Netherlands

    1 h-index

    3 publications

    81 citations

  7. University of Illinois Chicago

    Chicago, United States

    1 h-index

    1 publications

    70 citations

  8. University College Dublin

    Dublin, Ireland

    1 h-index

    1 publications

    70 citations

1–8 of 36

Venues

  1. International Journal of Integrated Care

    IJIC · 1 publications · 30 citations

    1

    h-index

  2. 1

    h-index

  3. Design for Health

    DFH · 1 publications · 50 citations

    1

    h-index

  4. Business Horizons

    1 publications · 423 citations

    1

    h-index

  5. Evaluation and Program Planning

    1 publications · 13 citations

    1

    h-index

1–5