Concepedia

Guest Services Coordination

Guest Services Coordination is a hospitality management function that systematically organizes, integrates, and oversees personalized guest support services within a lodging or event operation to ensure seamless guest experiences, distinguished from broader front office duties by its specialized focus on anticipatory service delivery and interdepartmental service alignment.

2

Publications

313

Citations

5

Authors

2

Institutions

Publications per year

2017–2026

1

Variants

Guest Service Coordination

Parents

Children

Publications

2

COVID-19 and hospitality 5.0: Redefining hospitality operations

Souji Gopalakrishna Pillai, Kavitha Haldorai, Won Seok Seo et al. · International Journal of Hospitality Management · 2021 · 295 citations · Full text

, , +14

Bringing Guest Service into the Classroom

Kathleen Iverson · Hospitality & Tourism Educator · 1989 · 18 citations

, , +11

Embracing open innovation in hospitality management: Leveraging AI-driven dynamic scheduling systems for complex resource optimization and enhanced guest satisfaction

Rapeepan Pitakaso, Paulina Golińska-Dawson, Peerawat Luesak et al. · Journal of Open Innovation Technology Market and Complexity · 2025 · 12 citations · Full text

, , +17

SHMIS: An integrated IoT context awareness framework for hotel management to enhance guest experience and operational efficiency

Samah A. Z. Hassan, Ahmed M. Eassa · Information Technology & Tourism · 2025 · 12 citations

, , +17

1–4 of 2

Authors

5

  1. KH
    Kavitha Haldorai

    Florida State University, United States

    1 publications · 295 citations

    1

    h-index

  2. SG
    Souji Gopalakrishna Pillai

    Florida State University, United States

    1 publications · 295 citations

    1

    h-index

  3. WG
    Woo Gon Kim

    Florida State University, United States

    1 publications · 295 citations

    1

    h-index

  4. WS
    Won Seok Seo

    Florida State University, United States

    1 publications · 295 citations

    1

    h-index

  5. KI
    Kathleen Iverson

    Roosevelt University, United States

    1 publications · 18 citations

    1

    h-index

1–5 of 5

Institutions

2

  1. Kyung Hee University

    Seoul, South Korea

    1 h-index

    2 publications

    590 citations

  2. Florida State University

    Tallahassee, United States

    1 h-index

    3 publications

    885 citations

  3. Institute of Logistics and Warehousing

    Poznań, Poland

    1 publications

    12 citations

  4. Poznan School of Logistics

    Poznan, Poland

    1 publications

    12 citations

  5. Poznań University of Technology

    Poznan, Poland

    1 publications

    12 citations

  6. Rajamangala University of Technology Lanna

    Chiang Mai, Thailand

    1 publications

    12 citations

  7. Ubon Ratchathani University

    Ubon Ratchathani, Thailand

    1 publications

    12 citations

  8. Cairo University

    Giza, Egypt

    1 publications

    12 citations

1–8 of 2

Venues

  1. 1

    h-index

  2. Hospitality & Tourism Educator

    1 publications · 18 citations

    1

    h-index

  3. Journal of Open Innovation Technology Market and Complexity

    JOItmC · 1 publications · 12 citations

  4. Information Technology & Tourism

    ITT · 1 publications · 12 citations

1–4